United Arab Emirates: No route from/to DU and Etisalat

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Emigrates Integrated Telecommunications Company DU restored routing to our network. We expect Etisalat to restore the routing to our networks in a short period of time.

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Updated

Our partners were finishing talks with AE government. The situation was sorted. We will be unblocked soon.

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Updated

We are in touch with authorities and we see positive developments. Hope that we can mark this case resolved soon.

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Updated

We are still in discussions with local regulators. We'll let you know as soon as we have any news.

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Updated

Due diligence was performed together with our partners but communication with local authorities is proven difficult due to day off Friday in UAE. Pending for resolution.

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Identified

Our traffic is currently blocked by Emirates Integrated Telecommunication Company (DU) and Emirates Telecommunications Corporation (Etisalat) without any notification or reason. We are working both with our partners and local authorities to solve any issue generating this incident. In the meanwhile you may experience service disruption.

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Investigating

We are currently investigating routing issues with Emirates Integrated Telecommunication Company (DU) and Emirates Telecommunications Corporation (Etisalat)

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Began at:

Affected components
  • KVM Middle East and Africa
    • United Arab Emirates (UAE), Dubai