Packet Loss and Routing Issues in North Macedonia

We've now resolved the incident.

We have identified the root cause of the recent connectivity issues as stemming from one of our upstream providers, NTT. To address the problem and ensure stable service, we have adjusted our routing and are now utilizing Cogent and partially Hurricane Electric for traffic in the region.

Resolution Details:

• Issue Identified: Upstream provider NTT causing packet loss and routing inefficiencies.
• Action Taken: Traffic has been rerouted through Cogent and Hurricane Electric.
• Current Status: Connectivity has been fully restored, and users should experience stable and optimal performance when accessing our services.

We apologize for any inconvenience caused during the disruption and appreciate your patience as we worked to resolve the issue. If you continue to encounter any connectivity issues, please contact our support team for assistance.

We are currently observing packet loss and routing issues affecting connectivity for users of our services in North Macedonia. While our infrastructure remains operational, external factors along the route appear to be causing intermittent packet loss and increased latency.

Details:

• Affected Region: North Macedonia
• Observed Issues: Packet loss, increased response times, and occasional connectivity drops.
• Impact: Users may experience slower-than-usual access to our services and potential interruptions during critical operations.

Current Actions:

• We are actively collaborating with upstream providers and monitoring the situation to identify and mitigate the source of the routing inefficiencies.
• Continuous efforts are being made to optimize traffic flow and minimize disruptions for affected users.

Expected Resolution:

We are working diligently with all relevant partners to restore optimal connectivity as soon as possible. Updates will be provided as new information becomes available.

We sincerely apologize for any inconvenience caused and appreciate your patience while we address these issues. If you have any specific concerns or require further assistance, please contact our support team.