Netherlands, Schiphol Rijk, Amsterdam: Host node issues

Amsterdam — Restoration now expected Monday afternoon

The replacement AMD EPYC processor has arrived and been installed. Unfortunately, this did not resolve the fault. The issue appears to involve the underlying server platform, which also requires replacement.

The necessary components will only be available on Monday, 26 October. Our current estimate for restoring service is Monday afternoon.

No data has been lost. Once the server platform has been replaced, we expect all affected VPS to boot normally.

We understand that this extended outage has a serious impact on our customers. We are deeply sorry that we cannot restore service before the weekend and that our earlier diagnosis did not lead to a successful repair.

We will continue to share updates here as more information becomes available.

Yours,
The EDIS Global Team

Amsterdam — Hardware replacement underway

An AMD EPYC processor has failed in one of our Amsterdam host machines, affecting all VPS on that host. The machine cannot operate with the remaining processor because half of its storage connections depend on the failed CPU.

A replacement is being transported by taxi from our Nijmegen warehouse and is expected to arrive in approximately 30 minutes. A technician is ready to install it and test the system.

A restoration time is not yet confirmed. We are treating this with the highest priority and will provide another update after installation and testing.

We apologise for the disruption and thank you for your patience.

We have identified the issue, and the replacement parts are currently en route to the data center. We expect the parts to arrive by 19:00 UTC.

We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and thank you for your patience.

We are currently experiencing technical issues with one of our host nodes in our Netherlands (Schiphol-Rijk), Amsterdam, location. This may affect the availability of some VPS services hosted at this location.

Our technical team is investigating the issue and working to restore normal service as quickly as possible.

We apologize for the inconvenience and will provide further updates as more information becomes available.