Montréal, Canada: Network issues, impact on network quality

Resolved
Resolved
After 10 hours and 2 minutes

We've now resolved the incident. Software on the switches has been updated successfully. Thanks for your patience.

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Recovering
After 9 hours and 17 minutes

We are updating the switches at around 19:45 UTC There will be a short interruption, but we shall be fine after that.

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Identified
After 4 hours and 1 minute

Our engineers identified a software issue with one of our access switches in Montréal. We are preparing for an emergency software upgrade and reload. This is vital for the long-term stability of the switch and connected services. Services will be unavailable for ~10 minutes. We will keep you updated. Thank you for your understanding.

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Identified

Since Friday 10/28/2022, 21:00 UTC we see intermittent network issues in our site in Montréal. We are working on a sustainable solution and hope that full quality of service can be restored in the next couple of hours. We're sorry for the inconvenience!

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Began at:

Affected components
  • KVM North- and Latin America
    • Canada, Montréal