Russia: We're currently having an issue with a host node

We are pleased to inform you that we have successfully sourced the required hardware in Russia.

All affected services have been transitioned to new infrastructure and can now be started again. We sincerely apologize for any inconvenience that this disruption may have caused, and we are immensely grateful for your continued patience and understanding during this period.

In the spirit of transparency, we would also like to shed light on some challenges we faced. While we had standby equipment in the racks to ensure uninterrupted service, we unfortunately ran into unforeseen issues with this equipment. Despite the tireless efforts of our highly skilled engineering team, the standby equipment has not yet been restored to its optimal state.

Given the current situation in Russia, acquiring spare parts and servers has posed significant challenges.

We deeply regret any inconvenience this may have caused you, and we are committed to ensuring the highest level of service continuity going forward. Your trust is invaluable to us, and we are doing everything in our power to avoid this from happening in the future.

Thank you once again for your understanding and support. Yours EDIS Global Team

We regret to inform you that we encountered unexpected challenges with our standby equipment. Despite the best efforts of our experienced engineering team, the equipment has not been restored to optimal functionality yet.

The present situation in Russia has made procuring spare parts a challenge. However, we are actively working on sourcing the necessary components and are hopeful for a resolution. We anticipate having more encouraging updates during Russia's business hours.

Please accept our sincere apologies for any inconvenience this may cause. Your patience and understanding are deeply appreciated. We are committed to keeping you informed and resolving this matter as swiftly as possible.

We regret to inform our users that fixes are taking longer than anticipated due to unforeseen complications with firmware updates. We understand the importance of timely services and sincerely apologize for any inconveniences caused.

However, we're pleased to announce that we've addressed the main challenges and are now back on track. Our team is working diligently to ensure everything runs smoothly, and we anticipate being back in full production shortly.

We appreciate your patience and understanding. As always, should you have any questions or concerns, please don't hesitate to reach out to our support team.

The entire hardware platform has been replaced. We are currently in the final stages of configuration. Services will be restored shortly. We appreciate your patience and understanding.

Our technicians are currently on-site attending to the machine repairs. We appreciate your patience and understanding.

Processes with on-site technicians have been initiated. We'll update this page again, once we have more information available.

Some people are experiencing problems with our service in Russia right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

** Our team is addressing an issue with a host node with the highest priority.