United Kingdom, London: Hardware issues

The technical issues have now been resolved.

The host node is now running on the replacement hardware, and all affected servers are back online and operating normally.

We sincerely apologize for the inconvenience and thank you for your patience and understanding throughout this incident.

The replacement server has now been delivered to the data center.

Our technicians are currently installing the new hardware and will then transfer the drives from the failed host node to the replacement server. Once the migration is complete, we will begin bringing services back online as quickly as possible.

We appreciate your continued patience and will provide another update as soon as we have further progress to report.

Our investigation indicates that the host node has most likely experienced a complete hardware failure.

We have arranged for a replacement server, which is expected to arrive tomorrow morning or, at the latest, by tomorrow afternoon. As soon as the replacement hardware is available, we will transfer the drives to the new server and work to restore the host node to service as quickly as possible.

We sincerely apologize for the extended downtime and appreciate your patience while we work to resolve this issue. We will provide further updates as soon as more information becomes available.

We are currently experiencing a hardware issue on one of our host nodes.

Our team is working closely with the data center to diagnose and resolve the problem as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full service.

We will provide further updates as soon as more information becomes available.