Netherlands: Partial Service Interruption

The required replacement components were delivered to the Amsterdam data centre this morning at 09:00 local time (07:00 UTC). Our technical team carried out the repairs immediately after delivery, and we are pleased to confirm that services have now been fully restored and all machines are online.

We sincerely apologise for the impact this prolonged interruption has had on your operations. Our team is already reviewing the incident in detail to improve resilience and response times for the future.

Thank you for your understanding and continued trust.

The required replacement components are scheduled for delivery to the Amsterdam data centre today at 09:00 am local time (07:00 UTC) via DHL.

Our technical team is on standby and will begin repairs immediately after the hardware arrives. We will continue to share updates as the work progresses.

Thank you for bearing with us during this extended incident.

Our initial repair attempts at the Amsterdam platform were unfortunately not successful, and migrating the RAID sets to spare infrastructure was also unsuccessful.

As the next step, we are replacing the affected hardware entirely. The replacement system has been prepared in our Austrian warehouse and is already on its way to the data centre in Amsterdam via express courier.

📦 Delivery is scheduled for Tuesday, after which our technicians will begin installation immediately. Service restoration will follow as soon as the new platform is online.

We know this extended outage is disruptive and deeply regret the impact on your operations. Our team is giving this issue the highest priority and will continue to provide updates here as progress continues.

We sincerely thank you for your patience and understanding.

Unfortunately, we were not able to repair the platform, and attempts to migrate the local RAID sets to the spare infrastructure were unsuccessful.

As the next step, we are preparing an identical replacement machine in our warehouse in Austria. A team member will personally drive it to Amsterdam and deliver it to the data centre at the earliest possible time so we can restore service.

We sincerely apologize for this extended outage and fully understand the impact it has on your operations. Our team is doing everything possible to accelerate recovery and will continue to provide updates here.

Our technicians are still onsite in the Amsterdam data centre. They have encountered unexpected difficulties during the replacement and recovery process, and work is still in progress.

We continue to do everything possible to restore services and will share a new ETA as soon as we can provide a reliable timeframe.

We sincerely apologize for the ongoing disruption and thank you for your patience and understanding.

The initial repair attempt unfortunately failed.

We are now preparing a platform replacement.

• Remote hands have been activated at the data centre.
• Replacement hardware is currently being prepared.
• Preparations are expected to take ~3.5 hours, followed by ~1.5 hours of installation work.

Estimated time of recovery: ~15:30 UTC

We sincerely apologize for the extended downtime and thank you for your patience while we work to restore service.

We are currently experiencing an issue with one of our hostnodes in the Netherlands.

Our technical team is actively working on the problem and has engaged remote hands at the data centre. In parallel, we are preparing a Plan B to minimize downtime.

At this time, there is no ETA for full recovery, but please rest assured that we are doing everything possible to restore service as quickly as we can.

We sincerely apologize for the inconvenience this unexpected issue may cause. Thank you for your patience and understanding while we work to bring the affected systems back online.