We've now resolved the incident. Software on the switches has been updated successfully. Thanks for your patience.
We are updating the switches at around 19:45 UTC There will be a short interruption, but we shall be fine after that.
Our engineers identified a software issue with one of our access switches in Montréal. We are preparing for an emergency software upgrade and reload. This is vital for the long-term stability of the switch and connected services. Services will be unavailable for ~10 minutes. We will keep you updated. Thank you for your understanding.
Since Friday 10/28/2022, 21:00 UTC we see intermittent network issues in our site in Montréal. We are working on a sustainable solution and hope that full quality of service can be restored in the next couple of hours. We're sorry for the inconvenience!
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